Returns and Refunds

Order care at Nails by Tina: what to do when something is not as expected.

Change of mind and sizing

Items are made to order. We do not offer change-of-mind returns or exchanges for a size or color you selected incorrectly, except where applicable consumer rights require otherwise. Please check product options before ordering.

Return instructions

Contact support@norivala.com before sending a return so we can confirm the instructions and any return shipping arrangements. Approved returns must be sent to 1677 W Rd 2 N, Chino Valley, AZ 86323, United States.

Refund timing

Our team sends an approved refund within one business day. The payment provider controls when funds appear in your account. This policy does not limit mandatory consumer rights.

Damaged, defective or incorrect items

If your item arrives damaged, has a printing defect or differs from your order, contact support@norivala.com with your order number and a description of the problem. Include useful photos so we can assess what happened. We will arrange an appropriate replacement or refund for a confirmed issue.

Reporting an order issue

For support with a damaged, defective or incorrect item, contact support@norivala.com within 30 days of delivery. Keep the packaging and order confirmation while we review your request.